CANCELATION TERMS
FREE CANCELATION up to 30 days before arrival.
20 days before arrival: 30% of the reservation total amount will be charged.
15 days before arrival: 50% of the reservation total amount will be charged.
10 days before arrival: 80% of the reservation total amount will be charged.
Reservation is held until midnight of the day of scheduled arrival. In case of no show, 100% of charge is kept.
SUBMITTING A WRITTEN COMPLAINT
In accordance with Art. 10 para. 3 of the Consumer Protection Act (Narodne Novine 41/14) we inform our guests that they can file a complaint about the quality of our services in writing at our business premises and recipe of it will be confirmed to them in writing the same day. An objection may also be sent:
by mail to the address:
Lanterna restaurant and apartments
Pašman 28
23262, Pašman
Croatia
or via e-mail: info@lanterna.hr
We will provide a written response to the consumer’s complaint no later than 15 days from the date of receipt of the written complaint.
