TERMS OF USE

By visiting and using the website www.lanterna.hr, you accept electronic communication. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been realized in writing. If the visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail due to technical reasons, the seller is not obliged to try to inform the user about the order or any other details related to the payment, refund. funds, complaints and the like. By selecting the Newsletter Subscription option, you give us your consent to electronically include you in our marketing and other activities listed in the Newsletter Subscription. There are no remote communication costs.

In accordance with Act. 10 para. 3 of the Consumer Protection Act (Narodne Novine 41/14) we inform our guests that they can file a complaint about the quality of our services in writing at our business premises and recipe of it will be confirmed to them in writing the same day. An objection may also be sent: by mail to the address: Lanterna restaurant and apartments Pašman 28 23262, Pašman Croatia or via e-mail: info@lanterna.hr We will provide a written response to the consumer’s complaint no later than 15 days from the date of receipt of the written complaint.

A contract concluded by the consumer for the purchase and sale of services is a one-time contract that is consumed by the delivery of goods or services by the trader and the payment made by the consumer, in case it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement.

Out-of-court settlement of consumer disputes: In the event of a dispute between the guest and the hotel, the guest may submit a report to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at the conciliation centers. Proceedings before the courts of honor referred to in paragraph 1 of this Article shall be conducted in accordance with the Ordinance on the Court of Honor at the Croatian Chamber of Commerce and the Ordinance of the Court of Honor at the Croatian Chamber of trades and crafts. Conciliation before the conciliation centers referred to in paragraph 1 of this Article shall be carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center referred to in paragraph 1 of this Article. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts. Online dispute resolution: Disputes arising from online purchases can also be resolved through the European Commission’s online dispute resolution body (ODR) via the following link ec.europa.eu/consumers/odr. This means that the problem during online shopping within the EU (defective product, inability to replace the product, etc.) you can file your complaint in a faster and easier way at the link above and the complaint can be submitted in any of the 23 official EU languages. We will try to resolve all possible disputes amicably and by agreement, and in case of a dispute, the court in Zadar has jurisdiction.